The Keeper's Collection

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Hello, I'm Loika. I draw.
All products ship from Sydney, Australia.

How long will it take to receive my order?
All orders are shipped using regular airmail and therefore do not come with tracking. Domestic orders within Australia should take within 2 - 5 business days. International orders should take within 10 - 20 business days. As shipping times can vary greatly depending on your local postal service and custom clearance times, please allow a period of at least 30 business days from shipment date before flagging an order as possibly lost in transit. Select destination countries also take significantly longer to receive orders than others. If you would like your order to be shipped using Priority with tracking, please contact me via email before you order for a separate quote & payment.

When do you ship?
All orders will usually ship within one week, at the beginning of the week. I may miss one week if I am busy, but orders should ship biweekly at the latest unless otherwise stated elsewhere.

Items sold as a PREORDER will begin shipping on the date noted in the item description, and will be shipped in batches from that date. This means that depending on the number of preorders made ahead of your own, the shipping date for your own order may be one or two weeks out from the date listed in the item description. I will always try to ship out all orders as fast as possible, but as I am only one person I appreciate your patience and understanding!

What is this store's return and exchange policy?
In the case where a shipped order contains incorrect goods or the fault is otherwise my own, I will do my best to offer exchanges, replacements (as long as stock is available) or a refund as appropriate. I unfortunately cannot accept returns/exchanges in any other instance (e.g. lost or stolen articles, damage during transit). Please note that refunds will incur a 20% service fee and are only available if a) the item has not been shipped, or b) the item is returned undamaged, and the item was not customised in any way. All return shipping fees are the responsibility of the customer.